Help Centre

- Help Centre -

  • General

    Signing Up for an Account

  • Who can sign up for an account?

    Registration is open to Singaporeans, Permanent Residents and foreigners with a valid NRIC/FIN number, and above 18 years old.

  • How do I sign up for an account?

    Signing up is easy. Click on the “Sign Up” icon, and key in the required information in the Sign Up page.

    We will send you an activation email based on the email address that you input. Follow the email instructions to activate your account.

    Do verify your email address by checking your email account inbox (or junk folder) for a verification email. Do remember that you would only be able to make a purchase after your email has been verified.

  • Why is email address needed during registration?

    Email address is required for all registration to ensure that all sign-ups are that of a valid and unique individual. This information will also be used as part of the notification process.

  • I encountered some problems during registration. Who can I approach for help?

    You may contact us at support@Mytifly.com for further assistance.

  • Managing Your Account

  • How do I change my email address after I’ve registered for an account?

    You may change your email address at the “Account Settings” page and verify the new email verification link sent to your new email address.

  • How do I change my password?

    Click on the “my Account” icon, and click “Account Settings”. Under the “Account Settings” page, you can select “Change Password”.

  • I forgot my password. How do I reset my password?

    You may reset your password at the “Login” page (click on "Forgot Password?"). Key in the required fields and follow the email instructions to reset your password.

  • How do I logout from my account?

    Click on “my Account” icon, followed by “Logout” at the bottom of the option list.

  • How do I close my account?

    If you wish to close your account, you may email us at support@Mytifly.com for further assistance. Do note that once an account has been closed, you will not be able to access your account. Please ensure that you have completed all orders before closing your account. In addition, the same email address and username cannot be used to register for another account again.

  • Messages

  • How does messaging work?

    You could use messaging to enquiry about the product before purchase, communicate with provider to negotiate a quotation and discuss about your order items.

    You could also access “my Messages” page where all your message conversations with Providers are stored. The inbox keeps your messages organised so you will never miss a conversation.

    To access your inbox, click on the "my Messages" icon on the top right of the screen. A numerical indicator will appear on the "inbox" icon when new chats are received. This is also a handy reminder of the number of unread messages you have in your inbox.

  • Feedback

  • How can I contact Customer Service / report a listing / provide a suggestion?

    You can drop an email to support@Mytifly.com, and our Customer Service Ambassadors will get back to you shortly.

  • Can I request for a particular product/service to be added?

    Kindly let us know what kind of product or service you would like to include in this marketplace. If there is sufficient demand and our Providers are able to fulfil this demand, we may add in as a listing in the future. Do drop us an email to support@Mytifly.com on your desired product or service!

  • Buying from Mytifly Platform

    Making a Purchase

  • About Mytifly Guarantee

    Shop with confidence – Mytifly Guarantee.

    Mytifly protects you by withholding payment to Providers until you confirm receipt of the order. Once order is accepted, payment will be released to the Provider.

    * Mytifly Guarantee is only applicable for online payment, NOT applicable for Cash on Delivery.

  • How do I make a purchase?

    Browse through our listings based on the different categories, or use the search bar to find your item. On the listing page, you can click on “Enquiry” to enquire more from the Provider; or “Add to Cart” to save the listing into your shopping cart.

    Once you have finished browsing and ready to complete the order, you can click on the “my Cart” icon. You will be directed to “my Shopping Cart” page.

    At the “my Shopping Cart” page, check on your order details, quantity, and leave a message (optional) to the Provider in the “Remarks”. Click “Proceed to Check Out”, and you will be directed to the Check Out page.

    At the Check Out page, enter your delivery address and Click on “Check out with PayPal” to proceed on for payment.

  • How do I request for quotations?

    For some listings, you can request for quotations from the Provider by clicking on “Ask for Quotation” in the listing details page. Input your information, and the request will be sent to the Provider. The provider may contact you for more information and will send you a quote based on your request. If you agree with the quoted price, you can accept the quote and proceed to “my Cart” for payment.

    You are able to view your past requests at “my Request for Quotations” after you click on the “my Account” icon.

  • Making a Payment

  • What are the payment options provided?

    1. Credit/Debit Card
    We accept all major credit/debit card (e.g. MasterCard, Visa)

    2. PayPal
    We accept payment via your PayPal account.

    3. Cash on Delivery
    Cash on Delivery is only applicable for non-Premium listings. Payment is to be arranged between Buyer and Seller during self-arranged meet-up.

  • How do I make an online payment?

    At the Check Out page, enter your delivery address and click on “Check out with PayPal” to proceed on for payment.

  • Managing your Orders

  • How do I check my orders history?

    You may manage your orders at Account > Order History. You could confirm delivery of an order item, contact seller to cancel order item or initiate an refund request.

  • How do I cancel an order?

    Kindly discuss with the Provider via the “Contact Provider” function at your Order History page, and have the Provider cancel the order at their end for you. Thereafter, we will proceed with the refund process.

  • Shipping and Delivery

  • How do I indicate multiple delivery addresses for different products when I check out?

    You can indicate different delivery addresses for different products at your Checkout page.

  • What is the delivery lead time for my order?

    Please allow 3 to 5 working days for the Provider to fulfil your order. Some Providers would require a longer lead time to process your order. Do contact the Provider directly to check on the status.

  • What do I need to do after I receive my order?

    Once you have received your order, kindly check your item and click on “Confirm Delivery” within 7 days after Provider has delivered the item (Status - “In Delivery”). Do note that the payment will automatically go to the Provider if there is no action from you after 7 days from the Estimated Delivery Date.

    If you still did not receive the item/service after the Estimated Delivery Date., check with the Provider on the status. Otherwise, you can click on “Request Refund” within 7 days from the Estimated Delivery Date to request for refund from the Provider.

  • Self-Collection

  • What are the steps for self-collection?

    You will be provided with a collection code. You are to provide the code to the Provider during collection.

  • What if I have forgotten the collection code?

    You can access the collection code of the respective orders under “my Order History”.

  • What if I forgot to pass the collection code to the Provider during the collection?

    You can contact the Provider via the Messaging function to provide the collection code.

  • Refund

  • What are the conditions for a refund?

    You can apply for a refund before you click on “Order Received”. with the following reasons:

    • I did not receive the item
    • I received the wrong item
    • I received damaged/faulty item

    For other reasons, you need to discuss with the Provider, and mutually agree for the Provider to provide you a refund. Do note that the Provider may dispute the refund if he/she has valid reasons.

    * Refund is only applicable for online payment made via Mytifly platform, NOT applicable for Cash on Delivery.

  • What are the steps I need to take for a refund?

    On your Order Details page, click on “Request Refund" and input your reason. Please note that you are unable to ask for refund once the status of the order is completed. Please contact support@Mytifly.com for further assistance.

  • Will I get back the delivery fee if I apply for a refund?

    For non-receipt of items, we will refund you the initial delivery fee that you paid for the delivery of items.

  • How will I be getting the refund amount?

    Once the Provider cancel the order / approve the refund, you will be notified through “my Messages”. The amount will be refunded to the respective credit card or PayPal account and will take around 7 to 14 business days for processing.

  • eMart

  • What is an eMart?

    An eMart allows people of similar interests, and communities that they care about to come together! Join an interest-based or a locale-based marketplace to interact with members who have similar interests.

  • How do I join an eMart?

    To join an eMart, simply click on the “Join” button on the eMart page. For closed eMarts, you might require a code or eMart admin approval before you can join the eMart.

  • How do I become an Moderator for an eMart?

    Moderators are appointed by eMart Admin based on several criteria, including account reputation, enthusiasm for the role, and history of transactions. You can also reach out to the admin and request to become a moderator and help manage the group! Moderators can remove irrelevant listings from eMart; approve, remove or block users from joining the eMart.

  • What can I do as an Admin for an eMart?

    Admins are empowered to moderate and keep the quality of the eMart awesome! Here’s some features that an admin can use to help manage the community:

    • Remove irrelevant listings from eMart
    • Appoint users as moderators to help manage the eMart
    • Approve, remove or block users from joining the eMart
  • How do I create an eMart?

    eMarts are created by paid users. Do contact us at support@Mytifly,com on how we can help you create your first eMart.

  • Selling on Mytifly Platform

    Listing & Managing Your Items for Sale via ClickSell

  • How do I start selling my item?

    After you are logged-in, click on the ClickSell icon. Upload up to 5 photos and complete the listing details. Click on “Post Item” to complete the listing. It is FREE to list!
    Once you have created at least 1 listing, you can also go to Account > my ClickSell Items > Add New Listing.

  • What are the prohibited items to list?

    As a seller, you can sell anything off the rack whether it’s brand new or preloved items that are relevant to the e-marketplace. However, there are some prohibited products you should not sell.

    Click here for the List of Prohibited Listings.

  • How many photos can I upload for each listing?

    You can upload up to 5 photos per listing. Do make use of them and take photos that clearly show defects and details of the item you are selling. If a buyer requests for additional photos, you will be able to send additional photos in your private chat conversations.

  • Why is my listing deactivated?

    Each listing will be activated for up to 15 days. You could update your listings to extend for another 15 days.

  • How do I delete my listing?

    Tap on Account > my ClickSell Items > “Delete” icon on the product you wish to delete.

    Note: Deleting a listing is permanent. Delete your listings only when you are 100% sure you do not want to see it on the marketplace again.

  • My listing was gone but I did not delete it. What happened?

    Our content moderators curate the marketplace to remove listings found to be irrelevant to the marketplace or if they are considered prohibited items.

    If your listings that have been removed are not on our List of Prohibited Items or not relevant to the marketplace, you may file for an appeal by contacting us at support@mytifly.com.

  • Is there any limitation in the number of listings?

    Yes, in ClickSell, each user can only list up to 5 listings (excluding “Sold Out” listings).

    To be able to have unlimited number of listings and more premium options, please contact us at support@mytifly.com to become a Premium Provider on mytifly.

  • Can I post in different categories?

    It is advised to only list the item in one category where you feel is most suitable. It will appear as spamming if you list it in several categories.

    If you are unsure of which category to upload your item to, please email us at support@mytifly.com and we’ll be happy to provide you with some advice!

  • How do I handle enquiries?

    Kindly go to Account > my ClickSell Items, click on “Enquiry” icon on the product. Click on the enquiry message and start chatting with your potential buyer.

  • Selling Tips

    What can I do to improve my performance?

    • Provide honest description with real photos
    • Ensure that the conversation flow smoothly when dealing with buyers
    • Clear buyers’ doubt promptly

    What if your item doesn’t sell?

    • Share your listing to Facebook, Twitter, Pinterest
    • Adjust your selling price
    • Improve your lising's images to make it attractive
    • Provide clear and descriptive Listing Name
    • Provide more details in the listing description
  • Handling Order & Shipping

  • How do I view orders received?

    You will get an e-mail notification when you have a new order. You can also check your order at Account > my ClickSell Items > “Orders” icon on the product listing.

    If the order appears as “ Processing”, it means your customer order has been confirmed. You should start to contact the buyer and arrange the collection point.

  • How do I cancel the order?

    If you are unable to fulfil the order, kindly go to Account > my ClickSell Items > “Orders” icon on the product that you wish to cancel, click the “Cancel” button to cancel the order. Write the reason for cancellation in the textbox. Lastly, click the “Cancel Order” Button.

  • How do I mark the order item as "Completed"?

    Once you have deliver the order and collected the payment, kindly go to Account > my ClickSell Items, click on “Orders” icon on the product that you wish to update > click the “Sold” button to complete the order.

  • How do I mark my listing as “Sold Out”?

    Once you have fully sold your items, kindly go to Account > Order History, click on “Mark As Sold Out” button on the product that you wish to mark as “Sold Out”.

    Note: You are unable to undo “Mark as Sold Out”. Once an item has been marked as “Sold Out”, you will not be able to receive new orders and buyers will not be able to make a purchase.

  • How will I get paid?

    Payment will be self-arranged between buyer and seller. You should collect your payment upon meet-up to deliver the product.

    If you want to leverage on the Online Payment capability of the platform and assure buyers with Mytifly Guarantee, do consider to be a premium provider. Please contact us at support@mytifly.com for more details.

  • How do I chat with the buyer?

    kindly go to Account > my ClickSell Items, click on “Orders” icon on the product that you wish to chat> click the “Chat” button to chat with the buyer.

    Note: you are only allowed to contact the buyer before the order is completed.